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Acme Botanicals

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Settings
Integrations
Help Scout

Help Scout

Connect Help Scout so your support agents see each customer's Orchard order context inline — recent orders, open returns, lifetime value, tracking — without opening the admin console. Configure a Sidebar App in Help Scout pointing at /api/v1/integrations/helpscout/customer-sidebar?tenant_slug=<your-slug> and paste the resulting secret key below.

Help Scout

Not configured

Save Help Scout credentials

Sidebar App secret

From Help Scout: Manage → Apps → Custom Apps → your Orchard sidebar app → Secret Key. Used to verify the HMAC-SHA1 signature on every inbound sidebar request. Encrypted at rest with AES-256-GCM via the per-tenant credential vault.

Mailbox API (optional — required for "Post note" actions)

OAuth2 Client ID

OAuth2 Client Secret

From Help Scout: Manage → Apps → Custom Apps → your Mailbox API app. Leave blank to ship the sidebar without note-posting; the read-only customer-context panel still works.